GM Boss: I'm Sorry

FIRST STEP

Updated Apr. 14, 2017 4:40PM EDT / Published Mar. 19, 2014 6:46AM EDT

Carlos Osorio/Reuters

In her first public speech since General Motors recalled 1.6 million cars after dozens of accidents and 12 deaths were linked to the models, CEO Mary Barra apologized, and said it "took too long" for the automaker to respond. GM had been aware as far back as 2001 about faulty ignition switches. “I am very sorry for the loss of life that occurred, and we will take every step to make sure this never happens again,’’ she said. However, Barra did not say the company would pay victims' families.

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GM Boss: I'm Sorry

Carlos Osorio/Reuters